Refunds and right of withdrawal

1. Who has the right of withdrawal

You have a statutory right of withdrawal if you are a consumer: a natural person who orders for purposes outside your trade, business, craft or profession. Business customers do not have this right (see section 9).

2. The 14-day withdrawal period

You can withdraw from the contract without giving any reason within 14 days from the day the contract is concluded, that is, the day we confirm your order by email (see section 3 of the Terms of service). For a monthly plan, the period runs from the conclusion of the contract, not from each renewal.

3. How to withdraw

Tell us clearly that you withdraw from the contract, for example by email to contact@zephyrmedia.online. You can use the model withdrawal form in section 10, but you do not have to; any clear statement is enough. Please include your name, the email address you ordered with, and the plan or request reference so that we can find your order quickly.

You meet the deadline if you send your statement before the 14 days have passed. It is up to you to show that you withdrew in time, so keep a copy of your email. We confirm receipt of your withdrawal by email without undue delay.

4. If you ask us to start within the 14 days

Our services are meant to start soon after payment. Before checkout opens on the order page, we therefore ask consumers to expressly request that we start performing within the withdrawal period and to acknowledge that they will lose the right of withdrawal once we have fully performed the service. The version of the terms you accepted and the time of your acceptance are recorded with your payment.

If you prefer that we do not start before your withdrawal period ends, tell us by email before publishing starts. We will then begin publishing only after the 14 days have passed.

Once all the services you ordered have been fully performed within the withdrawal period at your express request, you can no longer withdraw. This is most likely with the test run, whose 30 publications are usually made within 7 days.

5. Withdrawing after we have started

If you withdraw after we have started at your request, the contract ends for the future and you pay a proportional amount for what we performed until you told us that you were withdrawing. We calculate it from the total price you paid (including tax), in proportion to the publications made compared with all publications included in the plan or billing period. For example, if you withdraw from the test run after 12 of its 30 publications are live, you pay $19.60 plus the matching share of any tax, and we refund the rest.

You owe nothing for services performed during the withdrawal period if we did not receive your express request to start, or did not inform you about the right of withdrawal as the law requires.

6. How and when you get your money back

We refund the amount due to you without undue delay and at the latest within 14 days of receiving your withdrawal. We use the same payment method you used to pay, unless you expressly agree to another method. You pay no fee for the refund. When the refund reaches your account depends on your bank or card issuer.

Publications already made on our network stay online unless you ask us to remove them; you can ask in the same email, and we remove them as described in the content policy.

7. Test-run guarantee

Separately from the statutory right of withdrawal, we give every client, consumer or business, a money-back guarantee for the test run ($49):

• We publish all 30 test publications (10 Shorts × 3 channels) within 7 days. The 7 days start when we have both received your payment and received and approved your 10 Shorts.
• If not all 30 publications are live within that window, we refund the full $49 (plus any tax you paid on it), unless the shortfall was caused by you, for example because Shorts were missing, late, replaced during the window, or rejected under the content policy.
• Your test report shows how many publications went live within the window. If the guarantee applies, we refund within 14 days of the end of the window. If you believe it applies and we have not refunded, write to contact@zephyrmedia.online; where it applies, we refund within 14 days of your message.
• The refund goes to the payment method you used.

The guarantee does not reduce the statutory rights of consumers, such as withdrawal or warranty for defective performance; you can use whichever applies.

8. Monthly plans: cancellation is not withdrawal

Cancelling a monthly plan (in “Manage billing” in the client portal or by email) stops future renewals. It takes effect at the end of the billing period you have already paid for, and that period is not refunded; we complete its publications. Cancelling is possible at any time and does not need a reason.

Withdrawal is different: it is the consumer’s right within the first 14 days after the contract is concluded, and it ends the contract early with a proportional refund as described in section 5. If you are a consumer within those 14 days, say “withdraw” in your message, and we treat it as a withdrawal.

9. Refunds when we do not perform, and business customers

Whether you are a consumer or a business, you get money back in these cases:

• We do not approve your channel audience after payment, so publishing never starts: full refund within 14 days.
• We fail to make publications that we owe you, and do not make them up within a reasonable time: refund of their proportional price, or a credit if you prefer.
• A publication we owe you is defective: see the warranty rules in section 18 of the Terms of service.

Business customers have no statutory right of withdrawal. The test-run guarantee and the refunds listed in this section apply to them as well.

10. Model withdrawal form

Copy the text below into an email or a letter, fill it in and send it to us. Using this form is optional.

Model withdrawal form
(complete and return this form only if you wish to withdraw from the contract)

To: zephyrmedia
    contact@zephyrmedia.online

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract
for the provision of the following service:
    ____________________________________________ (plan, channel, request reference)

Ordered on (*) / Contract concluded on (*): ____________________

Name of consumer(s): ____________________

Address of consumer(s): ____________________

Signature of consumer(s) (only if this form is sent on paper): ____________________

Date: ____________________

(*) Delete as appropriate.

11. Contact

Withdrawals, refund requests and questions: contact@zephyrmedia.online. If you disagree with how we handled your request, see complaints and disputes.